1. Flexible policy
Full refund up to 1 day before arrival, excluding service fees.
- Cleaning fees are refunded when the guest has not checked in.
- The Alohando service fee is non-refundable.
- A booking is officially cancelled from Dashboard › Your trips › Change or cancel.
- Policies may be overridden by safety concerns, exceptional circumstances or the Guest Refund Policy.
2. Moderate policy
Full refund up to 5 days before arrival, excluding service fees.
- Cleaning fees are refunded when the guest has not checked in.
- The Alohando service fee is non-refundable.
- A booking is officially cancelled from Dashboard › Your trips › Change or cancel.
- Policies may be overridden by safety concerns, exceptional circumstances or the Guest Refund Policy.
3. Strict policy
50% refund up to 1 week before arrival, excluding service fees.
- Cleaning fees are refunded when the guest has not checked in.
- The Alohando service fee is non-refundable.
- A booking is officially cancelled from Dashboard › Your trips › Change or cancel.
- Policies may be overridden by safety concerns, exceptional circumstances or the Guest Refund Policy.
Last updated: 2026 · GOSMAY CREATIVE BRANDS
