Alohando exists to connect people and build a more open and inclusive world. The trust of our community is based on transparency about how we use and protect your personal information.
Table of contents
1. Data we collect- 2. How we use information- 3. Sharing and disclosure- 4. External partners- 5. Your rights- 6. Security- 7. Changes- 8. Contact- 9. Definitions
We collect personal information about you when you use the Alohando platform. Without it, we may not be able to provide all requested services. This information includes:
For example, your first and last name, telephone number, postal address, email address, date of birth and profile photo, depending on the features you use.
Where appropriate, we may ask for an image of your official identification or other verification information, and/or a selfie when we verify your identity. If a copy of your identification is provided to us, we will obtain the information contained in it.
Such as bank account or payment instrument details. If you are not an Alohando user, we may receive payment information relating to you when another user provides your details to complete a reservation.
You may choose to provide us with additional personal information, including:
When you use the Alohando platform, we automatically collect certain information:
We may collect personal information from other sources, including:
We may process this information to:
We may process this information to:
We may process this data to send you promotional messages, personalize advertising, administer rewards programs and surveys, and analyze preferences for marketing communications that may be of interest to you.
We may review or analyze your communications on the platform for fraud prevention, security investigations, regulatory compliance and customer support. We do not review your communications to send you third-party advertising, nor do we sell analyses of them.
Personal data is used to detect and prevent money laundering and fraud, comply with legal and regulatory obligations, enforce the Payment Terms and provide and improve payment services.
When you have given your consent, we share your information as described at the time you provide it, for example when you authorize a third-party application to access your account.
We may share your information with:
Certain information may be publicly visible, such as your profile photo, reviews, ratings, accommodation description, availability and content you choose to share.
We may disclose your information to judicial, governmental or tax authorities when required by law or when reasonably necessary to comply with legal obligations, respond to valid requests, protect rights or prevent harm.
Alohando does not sell, rent, or otherwise commercially exploit the personal databases of hosts, guests, or other users as a standalone asset. Nor does it provide identifiable personal data to prospective buyers for the purpose of evaluating an acquisition. During that process, information about the operation of the platform may be presented in aggregated or properly anonymized form.
The sale of Alohando’s domain name, code, brand, or other assets does not, by itself, entail the transfer of user accounts or users’ personal data to the buyer.
If a transaction requires the disclosure of certain personal data to a new controller in order to ensure continuity of services, the applicable legal requirements will be assessed beforehand, the affected individuals will be informed, and their consent will be obtained where required, unless another applicable legal exception applies. If these requirements cannot be met, the data will not be transferred, and an alternative procedure will be established for service continuity or the new registration of accounts.
You may link your Alohando account to third-party services such as social media. When you do so:
Some parts of Alohando may link to third-party services that Alohando does not own or control. When you use those services, you provide your information directly to them and its use is subject to the privacy policies of those providers.
You can access and update some of your personal data through your account settings. You are responsible for keeping your personal information up to date.
Depending on applicable law, you may have the right to request copies of your personal data, information about how we process it, or that we transmit it to another service provider where technically possible.
In certain jurisdictions, you may request the deletion of your personal information. Please note that we may retain data where necessary for:
We continuously implement and update administrative, technical and physical security measures to protect your information against unauthorized access, loss, destruction or alteration. However, no system is completely foolproof, so we recommend that you keep your access credentials secure and notify us of any unauthorized use of your account.
We reserve the right to modify this Privacy Policy at any time, in accordance with applicable law. If we do so, we will publish the revised version and update the “Last updated” date. In the event of material changes, we will notify you of the changes by email at least thirty (30) days before the effective date.
If you do not agree with the revised Privacy Policy, you may cancel your account. Continued use of or access to the Alohando platform after the effective date constitutes your acceptance.
If you have questions or complaints about this Privacy Policy or Alohando’s processing of your personal information, you may contact us through the following means:
For matters related to payments, please use the contact information available on the Service Payment Terms page.
Terms not defined in this Privacy Policy have the same meaning as in our Terms and Conditions of Service.
Last updated: 2026 · GOSMAY CREATIVE BRANDS
